![]() ![]() Upon checking, we locate our support is following up on your case (ticket number: 2889634). It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again! - Thank you for giving Wondershare enough trust to investigate your issue further. If you do not have the above two situations, could you please send us your contact email after getting an invitation from Trustpilot? Our senior technical support will contact you to collect more details for further troubleshooting and then provide a solution accurately. As a result, the recovered files will display as damaged or garbled. If it is a system disk, the operating system will frequently operate input and output, causing the original data to be overwritten. On the other hand, have you used that drive after your files were missing? Kindly note that if the recovered files cannot be opened, it is probably because your disk has new data written after the data was deleted. In this case, there is a high possibility that one of them can be opened normally. There may be files with the same name, and there might be multiple records in the scan result. Could you recheck and confirm whether there are multiple files with the same name? At present, our scan supports the scanning of historical partition records. To better take care of your concern, we'd like to confirm some details firstly as below. Please don't worry, Wondershare values each customer's benefits and we'll do our best to help you out. I understand your feeling, and it would be very depressing when you found that the recovered files are unreadable or corrupted. Would you please kindly check the email from and send us the required information? Thank you very much! Besides, our support is following up on your case and required more details regarding the payments, however, we haven't gotten feedback from you yet. Update (26 July 2023): We are sorry to say we failed to locate an order based on the email address you provided via Trustpilot. Look forward to getting in touch with you sincerely. You are important to us, and we want to help as much as we're able to. Our senior support will do further troubleshooting and then provide a solution accurately. Would you please send us your contact email after receiving a request from Trustpilot? You may drop an email at as well. We desperately hope to help you clarify this recovery problem you are encountering, however, the current information is too limited. Sorry to hear that this software didn't work as the way you expected. Really appreciate a lot for your time and patience! To address your concern, our support will investigate this matter further and then keep you updated as earlier as possible. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. ![]() ![]() We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. ![]() We'll keep improving and do our best to provide a better and better experience for each user. I understand that it is very important for users to get help timely when he/she has trouble using the product. It might be caused by the overwhelming phone calls at that time. We are sorry to hear that you didn't get in touch with our phone support. Reply from Wondershare Recoverit Updated ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |